All of our products are guaranteed for one year against defects in workmanship or materials. This excludes normal wear and tear. Please contact us via email and include a picture of the item. To: firstname.lastname@example.org or call 530-578-0107
You may exchange your product within 3 business days, you must notify us immediately upon receipt of your order. The item need be returned unused and in the new condition it was sent. Please contact me regarding the address to ship the exchanged item. Once the item has been received I will ship the item to be exchanged.
We currently do not offer refunds due to the nature of our products and the work that goes into creating them.
Please contact us within 3 days of receiving your order to inform us if you received the wrong items or if you have concerns regarding the product. Your satisfaction is our goal and privilege.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.